How will the “3D secure” service affect my current online shopping experience?
The online purchase process will not change except that now you will be asked to provide your “3D Secure” password during checkout. In case you are using your card at a non-participating online merchant then you will not be asked to enter your “3D Secure” password.
Tip: It is not recommended to pay at non-participating online merchants. So every time you buy or pay online, make sure that the merchant site displays MasterCard Secure Code or Verified by Visa logos.
Who are the Participating Online Merchants?
Participating Online Merchants are the merchants who display and accept the MasterCard Secure Code or Verified by Visa logos.
How do I shop with “3D Secure”?
It is a very simple process;
When paying online with your card at participating online merchant; after you enter your Bank Audi card number along with other required information and submit your order; the “3D Secure” window will appear asking you to enter your “3D Secure” Password.
What happens if I shop at a merchant website not registered in Verified by Visa/MasterCard Secure Code?
When buying from merchants who are not participating yet in Verified by Visa/ MasterCard Secure Code, you will not be asked for your “3D Secure” password. However, you can proceed with your transaction without the additional security offered by Bank Audi.
Does the merchant have access to my Personal Information?
No, the merchant does not have access to your personal information. All the information entered on the Bank Audi “3D Secure” page is not available to the merchant including your Password.
What if I enter the “3D Secure” Password incorrectly?
You have 3 attempts after which a pop-up message will appear advising you to contact your bank on 01-212120 as the transaction has been declined.
What if I forget my “3D Secure” password?
If you forget your “3D Secure” password, you may:
- Press on "Forgot your password" link which will provide you with your password hint.
- In case your password hint did not help you retrieve your password, you need to call Bank Audi Helpdesk on 01-212120 to assist you in creating a new password.
Can I use the “3D Secure” service from any computer?
There is no special software to install. All you need is a computer that is connected to the internet, the latest browser if possible.
How will the online store know that I have registered in the “3D Secure” service?
Participating online merchants will automatically recognize your card number if you have registered it in the “3D Secure” service, and a pop-up screen will appear asking for your “3D Secure” password.